Land Rover experts on hand to help
Print Edition
TWO technical experts from the Jaguar Land Rover UK headquarters arrived in China yesterday to guide a software upgrade after the luxury automaker suffered backlash for a gearbox fault.
The company has formed a special task force to address the issue after China Central Television reported they adopted faulty gearboxes for the Evoque model in China on Sunday, said Anthea Wang, executive vice president of public relations and corporate communications at Jaguar Land Rover China. Wang said they have received more than 900 reports about the gearbox problem since the first half of 2014 and found the software version did not match, leading to functionality woes.
She said the company started upgrading the software for Evoque owners in January this year and 22 percent of the model sold in China, around 36,000, have been completed to date.
The same model sold in March was not involved in the fault, she added.
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