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January 19, 2015

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Daihatsu dismantles ‘Toyota Way’ as market changes

WHEN Daihatsu Motor Co launched the Mira e:S minicar in 2011, the Toyota affiliate thought it had found a model for emerging markets. The Mira e:S — e for eco, S for smart — was capable of going 30 kilometers on a liter of gasoline (72 mpg) for a sticker price of just 795,000 yen (US$6,637). And indeed, the car was a hit, super-charging Daihatsu’s earnings.

A number of improvements — in manufacturing, engineering, procurement — went into the car. But the real secret to success, says Kosuke Shiramizu, Daihatsu’s chairman at the time, lay in taking something out of the company’s business model: the vaunted Japanese “keiretsu” system.

Shiramizu, now a Daihatsu advisor, says Daihatsu shaved off roughly US$1,000 in the manufacturing costs of the car by dismantling its keiretsu — an informal but close interlocking business relationship between a manufacturer and its suppliers, cemented by cross-shareholdings and personnel exchanges.

The automotive keiretsu system, pioneered by parent Toyota Motor Corp and widely adopted by rivals, was acclaimed across the world in the 1980s and 1990s as an ingredient in Japan Inc’s success. Keiretsu, pundits preached, defused adversarial relationships between assembler and supplier, allowing them to share information and create better product quality. Hence Japanese automakers were able to leap ahead with vehicles such as the Toyota Corolla, the legendarily sturdy and reliable family car.

Today, after two decades of stagnation in Japan, the dramatic shift in growth to emerging markets and revolutions in automotive technology, Shiramizu says the days of the keiretsu are numbered. Companies, he says, are competing for price and value by using market mechanisms instead of relationship-based arrangements. While analysts have been predicting the system’s demise for years, Daihatsu, along with Nissan Motor Co have gone further than any Japanese automaker in scrapping it.

“The Toyota way is the high-cost way,” says Shiramizu, 74, in an interview at Daihatsu headquarters in the Osaka suburb of Ikeda. “Keiretsu doesn’t work anymore. If we stick with it, Daihatsu won’t survive. Toyota might face a similar fate, too.”

Toyota watching

As Shiramizu reforms the way Daihatsu develops and buys components, Toyota, which has maintained a 51-percent majority stake in Daihatsu since 1998, is watching Shiramizu’s experiment with interest, he says.

That’s because Akio Toyoda, the 58-year-old founding family scion who became Toyota president in 2009, has struggled to deal with the global auto market’s seismic shift toward emerging markets.

In China, Toyota lags rivals such as General Motors Co and Volkswagen AG. Toyota lacks no-frills cars such as the Wuling Hong Guang, a 43,800-yuan (US$7,050) workhorse van GM designed and sells jointly with its Chinese partners. Toyota’s cheapest model is the 69,800-yuan Yaris subcompact car.

In India, Toyota’s “strategic volume car”, the Etios, has failed to ignite demand, chiefly because of its relatively high price tag of 570,000 rupees (US$9,118), even as rivals such as Suzuki Motor Corp sell cars for as little as 240,000 rupees.

“Daihatsu could potentially offer Toyota a number of important lessons on how to effectively use suppliers to come up with a viable low-cost small car for markets like India,” says Shiro Sakamaki, a Daiwa Securities analyst.

And not just lessons but actual cars. Struggling to crack the no-frills end of India’s car market, Toyota earlier this year called on Daihatsu for help in designing affordable cars that could be sold under the Toyota name and through Toyota’s sales channels in India — an arrangement similar to one the two companies have in Indonesia.

Shiramizu, who became advisor to Daihatsu’s board and technical executive after stepping down as chairman three and a half years ago, says his parts procurement reform isn’t meant to be a template for Toyota. But it is being taken seriously there, he says.

“Mr Toyoda is carefully aware of what we’re doing,” Shiramizu says, when asked whether Toyoda is considering a similar reform. “He views our parts procurement reform as one experimental way.”

Toyota has been making early moves toward a post-keiretsu system on its own. Toyoda, for example, has told affiliated group suppliers, such as Toyoda Gosei and Toyota Boshoku, not to always count on business from Toyota. He has given them the green light to do business with Toyota’s Japanese and foreign competitors, according to two board members who spoke on condition of anonymity. Toyota has also begun encouraging the company’s keiretsu suppliers working on similar technologies to merge or combine resources in order for them to better compete with major global suppliers such as Robert Bosch GmbH and Continental AG.

Ryo Sakai, a Tokyo-based Toyota spokesman, declined to comment. “As a matter of policy, we do not disclose details of our individual dealings with suppliers or our purchasing strategies in general.”

Competitive shifts

Two major shifts over the past two decades in the competitive landscape have been working against Japanese car makers and their keiretsu systems.

First, Western rivals dramatically closed the gap with the Japanese. That was partly due to the fact cars have become easier to design and manufacture, because they are less mechanical and are controlled more electronically. Competition thus shifted to who could offer more value to the customer: the highest fuel economy, the sexiest look, and the most compelling functions for the lowest price.

The other competitive shift came from the emerging world. Keiretsu worked beautifully for Toyota because an overwhelming majority of the finely engineered cars it made were sold in the high-priced developed markets of the United States, Europe and Japan.

That began changing in the early 2000s, with the rise of emerging economies such as Brazil, Russia, India, China, Indonesia, South Africa and Turkey. These economies already collectively buy half of the automobiles sold worldwide today. They will account for an estimated two-thirds of overall global demand by 2020, when sales are expected to reach 100 million cars annually.

For Daihatsu, whose business is mostly in the lower end of the market both in Japan, as well as markets in Southeast Asia, the keiretsu system was especially onerous. As it began buying more components from Toyota-group suppliers such as Denso and Aisin Seiki over the years, it was also stuck with Toyota’s lofty quality standards. Shiramizu says Toyota’s specs are often too high for vehicles that some Daihatsu officials describe as “sandals,” as opposed to the dress shoes that Toyota makes.

“Do we need parts and cars that withstand the desert heat in Arizona?” Shiramizu asks.

Consumers in Daihatsu’s key markets outside Japan — Indonesia and Malaysia — are also used to driving under brutal road conditions, which often force them to replace parts quickly. They don’t expect parts to last for five to 10 years, so they are more willing to sacrifice durability for price, he says.

Foreign pressure

Shiramizu is an unlikely scourge of the Toyota tradition. A career Toyota man, he was known inside the company as “the emperor” because of his command of the business — and his imperious temper. He reached the high post of executive vice president before being sent over to run Daihatsu as chairman in 2005. But there, he says, he came to see the keiretsu as a high-cost, inefficient burden. Shiramizu said his mantra at Daihatsu was: dissolve the keiretsu, or die.

Shiramizu’s reform began in 2009 with a decision to terminate a routine redesign of its Mira mini-car in order to recast it as a strategic car: the Mira e:S. Shiramizu says the trigger was “gaiatsu,” or foreign pressure, which he says threatened to kill the special category of vehicles in Japan — called “kei,” or light, cars — that Daihatsu specialized in.

Washington and Detroit have considered “kei” cars such as the Mira to be a trade barrier limiting global automakers’ business in Japan. The Japanese government offers a low annual vehicle tax rate for “kei” cars which Detroit doesn’t make. They account for 40 percent of the Japanese auto market. The redesign of the Daihatsu micro-mini, along with its new model name “e:S,” was aimed at making its “kei” cars a unique category — high on fuel economy and light on the wallet.




 

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