Home » Business » Biz Special
Closer cooperation to avoid delays
Print Edition
Local courier firms said they will cooperate closely with Taobao and other online retailers in a bid to avoid any shipment delays related to “holiday” sales for Single’s Day on November 11.
The State Post Bureau has estimated that shipments between November 11-16 will more than double from last year to over 323 million nationwide.
Single’s Day, a day when young people celebrate the freedom of their singlehood, has turned into one of the nation’s biggest retail events.
The daily peak volume for courier firms delivering goods ordered online could reach 70 million shipments, or double last year’s volume, the bureau said in a statement earlier this month.
Shipment delays occurred during last year’s Single’s Day period when online stores offered big discounts and other sales promotions and attracted hordes of buyers. The deliveries were sometimes a month late, due to the glut of orders.
“E-commerce companies will control the number of orders they accept and will select courier firms with updated information showing their delivery capabilities,” said Wang Feng, director of the market supervision department at the bureau.
“They will accept the orders rationally and stagger their delivery,” he said.
Courier firms have to inform customers when delays occur or parcels are damaged, and have to offer compensation, he added. The bureau has sent teams to major courier firms to monitor the flow of goods.
Shanghai-based STO Express has set up a new distribution center in Pudong New Area to cope with the delivery pressure resulting from Single’s Day.
“STO expects to deliver some 14 million shipments a day in the peak period, and Shanghai will be the major destination,” a spokesman for the firm said.
YTO Express said it will be focusing on privacy protection during the peak period after an embarrassing disclosure last week that customers’ personal information was leaked. A YTO employee is suspected of having sold millions of pieces of personal information, such as names, addresses and phone numbers, to online traders.
SF Express has reduced its prices this year to take advantage of the booming trade in the lower-end of the e-commerce market. The courier firm is now offering a 60 percent discount on delivery fees to popular online shops with more than 2,000 orders per month.
SF Express promised that parcels will be delivered to consumers in Shanghai within two days, and within five days for intercity deliveries.
“The emergence of online shopping has caused a surge in demand for courier services,” Wang said.
The bureau said in spite of the contingency measures, delays and accidents can happen during such a peak traffic period.
Vehicles may break down and tired workers working overtime may make mistakes, the bureau said. The onslaught of parcels also makes it harder to monitor the shipment of prohibited or dangerous material, Wang said.
E-commerce is thriving globally at three to four times the rate of traditional retail buying in brick-and-mortar stores, FedEx Corp said. The Asia-Pacific region is at the forefront, with sales set to jump 23 percent and comprise nearly one-third of all e-commerce sales globally, the company added.
- About Us
- |
- Terms of Use
- |
-
RSS - |
- Privacy Policy
- |
- Contact Us
- |
- Shanghai Call Center: 962288
- |
- Tip-off hotline: 52920043
- 沪ICP证：沪ICP备05050403号-1
- |
- 互联网新闻信息服务许可证：31120180004
- |
- 网络视听许可证：0909346
- |
- 广播电视节目制作许可证：沪字第354号
- |
- 增值电信业务经营许可证：沪B2-20120012
Copyright © 1999- Shanghai Daily. All rights reserved.Preferably viewed with Internet Explorer 8 or newer browsers.
