Cut-price pies to head off the critics
Print Edition
FROM cut-price apple pies to free iPads, companies in China are transforming tomorrow’s dreaded consumer rights day into a shopping frenzy to blunt the impact of being named and shamed in state broadcaster CCTV’s annual expose.
McDonald’s is discounting pies three years after food safety lapses made it a one-time target of the broadcaster’s “3.15” show, while e-commerce giant JD.com has been giving away tablet computers over four days of “crazy sales” which end tomorrow.
“Companies are being preemptive, making consumer day a positive story,” said James Feldkamp, chief executive officer of consumer watchdog MingJian. “If you’re going to be a target, at least you’re already doing something to balance it out.”
The investigative news show, broadcast every World Consumer Rights Day, is in tune with a government drive to boost consumer protection laws and toughen punishments for misleading shoppers.
Violations of consumer trust can go viral online, especially in sensitive sectors such as food, cars and make-up.
The 3.15 show drew a rare apology from Apple in 2013 after it criticized the iPad maker’s customer service.
It leveled a similar charge against camera manufacturer Nikon last year. Similar broadcasts have dragged down sales at McDonald’s and KFC parent Yum Brands.
Such is the show’s impact that in recent years firms have increasingly prepared for shocks by buttering up consumers.
Ahead of this year’s program, former target Wal-Mart has deals on electronics and cosmetics on its online supermarket Yihaodian, and a “say no to fakes” campaign echoing government calls to outlaw counterfeit goods. Dealers of fellow victim Volkswagen also have 3.15 discounts.
Not all campaigns are explicitly linked to the day.
Online retail giant Suning has been selling 30 million cartons of milk, yoghurt and other dairy products for as little as 20 cents each in a five-day promotion that ends today.
At McDonald’s, this weekend’s apple pie price cut is touted as a “3.14” event — a play on the mathematical number “pi.” The fast food chain, which gave away a million free breakfast McMuffins in China around the same time two years ago, said its pie promotion was in no way linked to 3.15.
JD.com and Volkswagen declined to comment. Suning did not respond to e-mails.
The 3.15 show, similar to CBS network’s “60 Minutes” in the United States, may have lost some of its appeal as younger viewers turn to foreign dramas online. Some have even turned to social media to defend targeted firms.
But that does not stop it being feared. People close to CCTV as well as “firefighters” helping firms respond to being targeted said that some companies were given advance warning, while others had to scramble to respond after seeing their firms named for the first time on the late-night show.
“Speaking for Wal-Mart, we will watch the show. I am certain every company who services customers will do so,” said Raymond Bracy, head of corporate affairs at Walmart China.
The plethora of cut-price offers, however, may dampen the impact on targeted firms among consumers busy snapping up deals.
“It’s a carnival for shopping online and I’ve bought a few things,” said Zhang Dasu, a 22-year-old from Shanghai. “I may be too tired to stay up to midnight to watch the show, though.”
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