KFC rewrites menu to regain customers
Print Edition
YUM Brands Inc’s fast food chain KFC is rewriting its menu and launching a publicity drive as it struggles to emerge from the shadow of a food safety scare in 2012 and see off rivals luring diners with innovative, home-grown fare.
The US chain is planning an “unprecedented” overhaul to its China menu, will leverage Chinese celebrities in its publicity and revamp its store design and packaging, Yum said in a statement yesterday. Yum gets more than half of its overall sales in China and plans to open 700 stores in the country this year.
KFC, Yum’s key brand in the China market, has been hard-hit since official media reported that chicken it purchased had been fed excess antibiotics in late 2012. Revenues dipped, with China sales at established restaurants falling 4 percent during the fourth quarter of last year.
Sam Su, vice chairman of Yum Brands Inc, said in the statement that the overhaul would involve new packaging, store designs and digital initiatives to help marketing and sales.
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