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Bank complaints dropped in the Q3
By Hu Xiaocen |
November 19, 2012, Monday
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Online Edition
Online Edition
COMPLAINTS about banking services in Shanghai declined significantly in the third quarter showing local banks' good efforts in handling customer complaints, said local banking regulator today.
The Shanghai Bureau of the China Banking Regulatory Commission received 566 complaints in the three months ended on September 30, a year-on-year drop of 61 percent, the regulator said in an emailed statement today.
Service disputes accounted for 92 percent of all complaining cases. Bank customers complained most about credit card services, deposit and loan related service, and bancassurance, which accounted for 28 percent, 14 percent and 12 percent respectively.
The Shanghai Bureau of the China Banking Regulatory Commission received 566 complaints in the three months ended on September 30, a year-on-year drop of 61 percent, the regulator said in an emailed statement today.
Service disputes accounted for 92 percent of all complaining cases. Bank customers complained most about credit card services, deposit and loan related service, and bancassurance, which accounted for 28 percent, 14 percent and 12 percent respectively.
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