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Barclays opens probe after customer data leak
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Barclays said it had launched an investigation after a newspaper said the personal details of 27,000 customers had been stolen and sold, raising the possible new fines for the bank.
Confidential information on customers’ earnings and health as well as passport details had ended up for sale, The Mail on Sunday reported, citing data provided to it by a whistleblower.
Barclays said it had notified regulators and started a probe, the initial findings of which implied the files were linked to the Barclays Financial Planning business which closed in 2011.
“This appears to be criminal action and we will co-operate with the authorities on pursuing the perpetrator,” the bank said in a statement yesterday.
The data leak is a new blow for the British bank after a string of scandals for mis-selling payment protection insurance and manipulating benchmark interest rates, which have resulted in billions of pounds in fines and compensation payouts.
The bank could face new fines should it be found at fault over this data leak.
Britain’s data privacy watchdog, the Information Commissioner’s Office, can impose fines of up to 500,000 pounds (US$82,062) for serious breaches of the country’s data protection rules, while Britain’s financial watchdog, The Financial Conduct Authority, has the power to impose unlimited fines.
The ICO said in a statement that it would be working with the newspaper and police to find out what has happened.
The Mail on Sunday said it had been shown 2,000 files on the bank’s customers, some of which were 20 pages long and containing some of the individuals’ attitudes to risk. The whistleblower said there were 25,000 more files on a database.
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