Lloyds gets more complaints than rivals
Source: Agencies |
April 16, 2013, Tuesday
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Print Edition
Print Edition
BRITAIN'S biggest retail bank Lloyds received more complaints than any of its rivals in the second half of 2012, data published by the UK's financial regulator showed yesterday.
The Financial Conduct Authority said overall complaints across the industry rose by 1 percent to 3.4 million, driven by a further increase in cases relating to the mis-selling of insurance on loans and mortgages.
Complaints about payment protection insurance rose by 5 percent compared with the first half to 2.2 million, accounting for 63 percent of all cases.
Lloyds, 39 percent owned by the government, sold more PPI policies than rivals.
It received 762,000 complaints overall, compared with 427,000 at Barclays and 378,000 at Royal Bank of Scotland.
The Financial Conduct Authority said overall complaints across the industry rose by 1 percent to 3.4 million, driven by a further increase in cases relating to the mis-selling of insurance on loans and mortgages.
Complaints about payment protection insurance rose by 5 percent compared with the first half to 2.2 million, accounting for 63 percent of all cases.
Lloyds, 39 percent owned by the government, sold more PPI policies than rivals.
It received 762,000 complaints overall, compared with 427,000 at Barclays and 378,000 at Royal Bank of Scotland.
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