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October 17, 2009

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More users complain about credit card services

CREDIT card complaints continued to rise in the third quarter in Shanghai and were the most prevalent gripe among the public about banking services, the city's banking regulator said yesterday.

The complaints rose 8.6 percent quarterly to 367 in the third quarter in Shanghai and accounted for 28.2 percent of the total complaints about banking services, the Shanghai bureau of the China Banking Regulatory Commission said yesterday.

"The biggest headache about banking services in Shanghai is poor credit card services," the regulator said.

Cardholders complained about banks' misleading marketing campaigns and over-charging of interest and late payment penalties on overdrafts if minimum payments are not made in time. They also were unhappy at the banks' methods at getting cardholders to pay back the outstanding amount. But the regulator didn't elaborate.

In face of the rising complaints, the regulator said late last month that banks will no longer be allowed to outsource the business of signing up new cardholders.

It also warned banks against rewarding salespeople only on how many new cardholders they signed up.


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