Apple's new repair policy criticized

Source: Xinhua | August 30, 2012, Thursday |

Online Edition

APPLE'S repair policy has come under fire in China after the technology giant left many of its unfair clauses unchanged in its latest version of after-sales service policy.

China Consumers' Association (CCA), the country's top consumer watchdog, today issued a statement on its website, saying it was glad to see that Apple changed and canceled two unfair clauses in its new repair policy released this month.

"However, most unfair clauses have still not been addressed or corrected," the CCA said, suggesting that recent policy changes made by the company to alleviate customers' dissatisfaction were not enough.

"Some clauses in the new repair policy violate laws and regulations, and some clauses are not clear, which may infringe on consumers' rights and interests," the statement said.

Apple's repair policies have led to a number of complaints in recent months and caused some provincial consumer watchdogs to include the company on a "company integrity" blacklist.

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Apple's new repair policy criticized

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