56 express firms suspended
By Winny Wang |
June 24, 2011, Friday
|
Print Edition
Print Edition
THE State Post Bureau of China has suspended 56 unlicensed express firms from operation as it continues its efforts to clean up the industry.
The bureau uncovered 589 irregularities from March 1 to April 30, censored 2,485 companies and suspended 56 unlicensed express delivery firms, most of which were franchised outlets, it said in a statement on its website.
Among the 56 companies, 32 were run by the country's four largest express firms, including 12 ZTO Express branches, 10 Shentong Express units and seven Yunda Express outlets.
The bureau started a year-long campaign to crack down on irregularities in the industry last October.
Growth in the sector grew more than 20 percent annually from 2006 to 2010 with the rise of online shopping and e-commerce. Many delivery firms chose franchising to expand quickly at the cost of service quality.
To reduce irregularities, the bureau stated that franchised outlets must receive licenses by May 1.
In May, the bureau received 5,760 complaints about express and postal services and handled 2,550 cases. Customers recouped losses of 430,000 yuan (US$66,486) last month, the bureau said yesterday.
Customers made 2,497 complaints about express services in May, seven less than a month earlier.
Of those complaints, 37.5 percent were about delays, 24.4 percent dealt with the poor attitude of delivery personnel and 23.7 percent were regarding losses.
The industry generated 5.97 billion yuan in revenue last month, rising 27.7 percent from a year earlier, and handled 290 million letters and packages, rising 56 percent.
In the first five months of this year, the industry sent 1.28 billion letters and packages, up 52.4 percent from the same period a year earlier. Revenue gained 26.1 percent in the period on year to 27.39 billion yuan.
The bureau uncovered 589 irregularities from March 1 to April 30, censored 2,485 companies and suspended 56 unlicensed express delivery firms, most of which were franchised outlets, it said in a statement on its website.
Among the 56 companies, 32 were run by the country's four largest express firms, including 12 ZTO Express branches, 10 Shentong Express units and seven Yunda Express outlets.
The bureau started a year-long campaign to crack down on irregularities in the industry last October.
Growth in the sector grew more than 20 percent annually from 2006 to 2010 with the rise of online shopping and e-commerce. Many delivery firms chose franchising to expand quickly at the cost of service quality.
To reduce irregularities, the bureau stated that franchised outlets must receive licenses by May 1.
In May, the bureau received 5,760 complaints about express and postal services and handled 2,550 cases. Customers recouped losses of 430,000 yuan (US$66,486) last month, the bureau said yesterday.
Customers made 2,497 complaints about express services in May, seven less than a month earlier.
Of those complaints, 37.5 percent were about delays, 24.4 percent dealt with the poor attitude of delivery personnel and 23.7 percent were regarding losses.
The industry generated 5.97 billion yuan in revenue last month, rising 27.7 percent from a year earlier, and handled 290 million letters and packages, rising 56 percent.
In the first five months of this year, the industry sent 1.28 billion letters and packages, up 52.4 percent from the same period a year earlier. Revenue gained 26.1 percent in the period on year to 27.39 billion yuan.
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