Home
» City specials
» Hangzhou
E-commerce bylaw
Print Edition
The Hangzhou government approved draft regulations on Internet transactions recently. The bylaw is expected to be the country’s first on e-commerce regulations.
Hangzhou is home to 29,725 e-commerce websites, including such giants as Tmall.com and Taobao.com. They have more than 9 million online shops. Sales reached more than 2 trillion yuan (US$328 billion) last year.
However, consumer complaints over goods purchased online have also increased sharply in recent years. Local consumer rights protection authorities received 28,651 complaints in the first 10 months last year and 276 illegal cases have been investigated.
The draft regulations require all online shops to register with industrial and commercial administrations, provide business information to the platform operator and show their business licenses on the homepage of their online shops. A third-party platform should provide a link to a shop owner’s business license and store transaction data for at least two years.
Shops will be fined up to 20,000 yuan for forcing buyers to delete negative comments through repeated phone calls or verbal threats. Online shoppers are entitled to a full refund as long as their purchased goods are returned within seven days.
The regulations are expected to take effect on March 15, World Consumer Rights Day.
- About Us
- |
- Terms of Use
- |
-
RSS - |
- Privacy Policy
- |
- Contact Us
- |
- Shanghai Call Center: 962288
- |
- Tip-off hotline: 52920043
- 沪ICP证：沪ICP备05050403号-1
- |
- 互联网新闻信息服务许可证：31120180004
- |
- 网络视听许可证：0909346
- |
- 广播电视节目制作许可证：沪字第354号
- |
- 增值电信业务经营许可证：沪B2-20120012
Copyright © 1999- Shanghai Daily. All rights reserved.Preferably viewed with Internet Explorer 8 or newer browsers.
