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One-stop shop for resident service
By Xu Wenwen |
November 20, 2009, Friday
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Print Edition
Print Edition
HANGZHOU opens a one-stop Public Service Center, a Citizen Home, where residents can take care of business, from paying utilities to getting a passport, driver's license and social insurance. Xu Wenwen reports.
Life just got a lot easier -- a one-stop shop easier -- for Hangzhou citizens who can now go to the Public Service Center or Citizen Home to take care of 187 common transactions -- from paying utilities to charging up a citizen card.
The three-story building offers 101 service windows in three floors covering 13,000 square meters. Some windows are open on weekends.
It opened in Qianjiang New Town on October 18 and has served more than 110,000 citizens and handled around 70,000 transactions in the past month. On its busiest day it handled 5,708 transactions -- double the staff's expectation for a busy day.
"The launch of Citizen Home is creative even in China," says Jia Jifang, director of the Public Service Center. "Before, citizens had to run from one place to another to get procedures taken care of. But now, all of them can be settled in one place, which saves time and trouble."
"It is so convenient," says one citizen surnamed Jiang.
"I came here to claim my property ownership certificate (property deed). When I got to the first floor, I realized I could charge up my citizen card, and later I did a social insurance transaction (this covers pension, medical, housing and unemployment insurance and others)."
The spacious waiting areas include large-screen TV, lockers, water dispensers, cell phone chargers, shoe shine stands and other conveniences.
There are plenty of seating, chairs, benches, Internet cafes, tea corner, cafe and canteen.
The bright, well-organized one-stop center has been well-received, but citizens and media still have suggestions for improvement.
"We tried following every reasonable suggestion," Jia says. "We added a suggestion box, drinking water machines, catered cheap snacks in the tea corner and raised the height of tables where people fill out forms."
Providing parking places for vehicles of disabled people is also being worked on. There are large signboards, and security personnel are available for directions.
Clear instructions are posted and volunteers help citizens by answering inquiries and helping them take service numbers.
Meanwhile, the Hangzhou government Website (www.hzxzfw.gov.cn) has added Citizen Home Webpage. It offers the telephone numbers, procedures, materials needed and other detail information for all 187 transactions.
The City Management Enforcement Bureau is a pilot office to promote online work and it is expected to expand. The goal is "online acceptance, online transaction, online feedback and online supervision" for all administrative authorization and services, and to connect all the activities between the public and government departments via the Internet.
In this way, citizens eventually will not have to walk to a government service center but will be able to benefit from online services.
Soon, the one-stop service will expand and help entrepreneurs open companies.
The Municipal Administration Service Center will move to the Administration Service Center Building next to the Public Service Center to serve the public.
After the move, a coordinated process will be developed for authorizing an investment project, registering business and economic and trade management.
Construction will be completed by the end of this year on the new Administration Service Center, which is expected to open on May 1.
Opening hours: 4:30am-9pm
Address: 311 Xinye Rd
How to get there: Take Bus B2 to Citizen Center Stop; or take Bus 566, 325 to Citizen Center West Gate Stop.
Public Service Center
1/F: Citizen cards, passport and visa, citizenship, transport control, driver and driver's license administration, social insurance, handicapped citizens' administration, telecom, water, electricity and gas utilities.
2/F: Collective reserve fund, house property, international marriage registration, reception room.
Basement: Assembly room for lectures about local lawsand science.
Life just got a lot easier -- a one-stop shop easier -- for Hangzhou citizens who can now go to the Public Service Center or Citizen Home to take care of 187 common transactions -- from paying utilities to charging up a citizen card.
The three-story building offers 101 service windows in three floors covering 13,000 square meters. Some windows are open on weekends.
It opened in Qianjiang New Town on October 18 and has served more than 110,000 citizens and handled around 70,000 transactions in the past month. On its busiest day it handled 5,708 transactions -- double the staff's expectation for a busy day.
"The launch of Citizen Home is creative even in China," says Jia Jifang, director of the Public Service Center. "Before, citizens had to run from one place to another to get procedures taken care of. But now, all of them can be settled in one place, which saves time and trouble."
"It is so convenient," says one citizen surnamed Jiang.
"I came here to claim my property ownership certificate (property deed). When I got to the first floor, I realized I could charge up my citizen card, and later I did a social insurance transaction (this covers pension, medical, housing and unemployment insurance and others)."
The spacious waiting areas include large-screen TV, lockers, water dispensers, cell phone chargers, shoe shine stands and other conveniences.
There are plenty of seating, chairs, benches, Internet cafes, tea corner, cafe and canteen.
The bright, well-organized one-stop center has been well-received, but citizens and media still have suggestions for improvement.
"We tried following every reasonable suggestion," Jia says. "We added a suggestion box, drinking water machines, catered cheap snacks in the tea corner and raised the height of tables where people fill out forms."
Providing parking places for vehicles of disabled people is also being worked on. There are large signboards, and security personnel are available for directions.
Clear instructions are posted and volunteers help citizens by answering inquiries and helping them take service numbers.
Meanwhile, the Hangzhou government Website (www.hzxzfw.gov.cn) has added Citizen Home Webpage. It offers the telephone numbers, procedures, materials needed and other detail information for all 187 transactions.
The City Management Enforcement Bureau is a pilot office to promote online work and it is expected to expand. The goal is "online acceptance, online transaction, online feedback and online supervision" for all administrative authorization and services, and to connect all the activities between the public and government departments via the Internet.
In this way, citizens eventually will not have to walk to a government service center but will be able to benefit from online services.
Soon, the one-stop service will expand and help entrepreneurs open companies.
The Municipal Administration Service Center will move to the Administration Service Center Building next to the Public Service Center to serve the public.
After the move, a coordinated process will be developed for authorizing an investment project, registering business and economic and trade management.
Construction will be completed by the end of this year on the new Administration Service Center, which is expected to open on May 1.
Opening hours: 4:30am-9pm
Address: 311 Xinye Rd
How to get there: Take Bus B2 to Citizen Center Stop; or take Bus 566, 325 to Citizen Center West Gate Stop.
Public Service Center
1/F: Citizen cards, passport and visa, citizenship, transport control, driver and driver's license administration, social insurance, handicapped citizens' administration, telecom, water, electricity and gas utilities.
2/F: Collective reserve fund, house property, international marriage registration, reception room.
Basement: Assembly room for lectures about local lawsand science.
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