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Taxi crackdown
March 1, 2013, Friday
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Print Edition
HANGZHOU'S transport authorities this week vowed a crackdown on illegal practices by some cabbies, in a bid to ensure a better taxi service for tourists as the city's peak travel season approaches.
The crackdown, due to run until June 5, will target at taxis at Xiaoshan International Airport, railway stations, intercity bus terminals, the West Lake area, hotels, restaurants, hospitals and supermarkets.
Cabbies who refuse to take customers will be fined 3,000 yuan, the highest fine under the regulations. Those who receive kickbacks from retailers will be forced to take a training class and pass a test before they can resume their jobs.
Other violations that will bring punishments include forcing passengers to accept other clients in the same cab, taking a longer route without permission, a poor manner with customers, overcharging and failing to keep the cab clean.
The local taxi industry set up a self-discipline board last week to detect violations secretly.
Taxi companies are required to keep a record of operating taxis. Transport authorities will decide on their number of taxi licences based on their management. Companies with poor management will lose their business licence.
Taxi customers can call 96520 to lodge a complaint at any time. Officials say all complaints will be handled within 10 working days.
Currently there are 8,973 taxies and 25,000 taxi drivers in Hangzhou. They ferry some 800,000 passengers around the city every day.
The crackdown, due to run until June 5, will target at taxis at Xiaoshan International Airport, railway stations, intercity bus terminals, the West Lake area, hotels, restaurants, hospitals and supermarkets.
Cabbies who refuse to take customers will be fined 3,000 yuan, the highest fine under the regulations. Those who receive kickbacks from retailers will be forced to take a training class and pass a test before they can resume their jobs.
Other violations that will bring punishments include forcing passengers to accept other clients in the same cab, taking a longer route without permission, a poor manner with customers, overcharging and failing to keep the cab clean.
The local taxi industry set up a self-discipline board last week to detect violations secretly.
Taxi companies are required to keep a record of operating taxis. Transport authorities will decide on their number of taxi licences based on their management. Companies with poor management will lose their business licence.
Taxi customers can call 96520 to lodge a complaint at any time. Officials say all complaints will be handled within 10 working days.
Currently there are 8,973 taxies and 25,000 taxi drivers in Hangzhou. They ferry some 800,000 passengers around the city every day.
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