Xiao i Robot storms the online world
By Zhou Yi, Li Ning and Fei Lai |
June 25, 2012, Monday
|
Print Edition
Print Edition
XIAO i Robot is a very smart web intelligent robot, which can serve to make life more convenient for people and reduce labor cost for companies.
Developed by Shanghai Zhizhen Network Science & Technology Co Ltd in Jiangqiao Area of Jiading District, it can be installed in the TV set, and you can chat with it.
Xiao i Robot will answer questions such as the weather forecast or play a movie on your request.
As a partner of Microsoft's global robot strategy, Zhizhen has become China's largest intelligent online chatting service provider, according to Xu Geya, Zhizhen's vice sales director.
It has provided service to more than 100 million people from over 100 countries and regions, saving enterprises a considerable sum of money, Xu said.
Xiao i Robot is especially adept at customer service. It helps companies cut labor cost by replacing human staff.
Xu takes 360buy.com, China's leading e-commerce platform, for an example, saying Xiao i Robot helps reduce the company's customer service labor cost by 20 percent a year as it responds to online customer queries.
In the first month on trial for the Shanghai Labor and Social Security Bureau website, Xiao i Robot answered questions from nearly 100,000 people, Xu said.
When applied on Jiangsu Mobile's online shopping center, it replied to 40,000 queries and answered 200,000 short messages daily with an accuracy rate of over 85 percent, according to Xu.
It is expected that Xiao i Robot will serve 800 million to 1 billion people in the telecommunications industry and 200 million to 300 million people in the finance and e-commerce industries.
Developed by Shanghai Zhizhen Network Science & Technology Co Ltd in Jiangqiao Area of Jiading District, it can be installed in the TV set, and you can chat with it.
Xiao i Robot will answer questions such as the weather forecast or play a movie on your request.
As a partner of Microsoft's global robot strategy, Zhizhen has become China's largest intelligent online chatting service provider, according to Xu Geya, Zhizhen's vice sales director.
It has provided service to more than 100 million people from over 100 countries and regions, saving enterprises a considerable sum of money, Xu said.
Xiao i Robot is especially adept at customer service. It helps companies cut labor cost by replacing human staff.
Xu takes 360buy.com, China's leading e-commerce platform, for an example, saying Xiao i Robot helps reduce the company's customer service labor cost by 20 percent a year as it responds to online customer queries.
In the first month on trial for the Shanghai Labor and Social Security Bureau website, Xiao i Robot answered questions from nearly 100,000 people, Xu said.
When applied on Jiangsu Mobile's online shopping center, it replied to 40,000 queries and answered 200,000 short messages daily with an accuracy rate of over 85 percent, according to Xu.
It is expected that Xiao i Robot will serve 800 million to 1 billion people in the telecommunications industry and 200 million to 300 million people in the finance and e-commerce industries.
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