Duty calls for city's top female cop
February 27, 2010, Saturday
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Print Edition
Print Edition
SHANGHAI'S first female police commander is 33-year-old Liu Yi (pictured), director of the command center at Minhang Police Station.
Working in a traditionally male field, Liu has worked hard to prove herself with her attitude, always asking her colleagues if they need more help after solving a difficult case. Though her days are filled with drama, her calmness helps keep people cool in a crisis.
Emergency Calls
During the lunchtime break, she's still busy with a walkie-talkie in one hand and a phone in the other, taking an emergency 110 call.
"The caller just entered the shop. His bicycle's lying on the road side. You see that?" Liu is directing a police officer to the scene of an incident in the district.
She then tells the emergency caller: "My colleague is looking for you now, just wait for a while. Need more help?"
As a commander, Liu doesn't have to take the 110 call on her own. But she still insists on sitting in on the emergency switchboard for an hour every day.
"The 110 call is the soul of the command center," said Liu. "We can hear the voices of citizens directly, which makes us feel closer to them."
Now, she's very familiar with the different ring tones on each call desk, as each corresponds to a different region of Minhang District.
She's just like a living map, storing all the roads and neighborhoods of Minhang in her mind.
And at the end of every emergency call, Liu never forgets to ask: "Need more help?" It's just one more demonstration of her commitment to public service.
Perseverance
Just before the Spring Festival, Liu received a call for help -- a little girl was crying at a bus stop. She went to the city from Jinshan by bus with one of her distant relatives and was going back home, but somehow she got lost.
With rain falling heavily outside, she borrowed a cell phone from a stranger who was passing by and called 110.
"Don't worry, child, I'll find your relatives," Liu promised. But that wasn't as easy as it sounds.
The little girl only knew the pronunciation of her relative's name, not the exact written characters. Thus, Liu had to find out hundreds of citizens with names similar to the little girl's in the database and call them one by one.
It was pretty tough work. As time went on, Liu persisted -- until after more than 90 calls, she finally found the right family member, who said: "Oh, I'm so sorry. I'm sheltering from the rain in a shop. Maybe the child got the place wrong. I'm going for her now."
Twenty minutes later, the emergency 110 phone rang again. It was the little girl again, but this time she sounded much happier.
"I found him! Thanks so much! Now I'm leaving for home. Wishing you a happy new year."
At that moment, Liu felt her job extremely worthwhile.
24-Hour Job
After hearing 110 calls, Liu hurried to the city center -- an important conference was waiting for her in the afternoon. While on her way she kept looking outside, even asking her driver to detour a little.
"I shall learn more about city roads," said Liu. "During the Spring Festival, the road situation will be pretty different. If I can keep more in my mind, it will be more convenient and efficient for my work."
In the summer of 2008, when Shanghai suffered a serious rainstorm, most of the city traffic was in a snarl. One morning when Liu and her colleague were on their way to a meeting, their car was jammed on Yan'an Road. With more and more cars blocked, some drivers became impatient.
With heavy rain outside, Liu wanted to get out of the car and conduct the traffic since she happened to be wearing her uniform.
Her colleague tried to persuade her not to. "You're not traffic police. You can't solve the problem. Just call the traffic police."
"No, the traffic police will be held up on the way here," Liu said. "No matter whether it works or not, we standing here so we might as well give some hope to all the drivers here."
With that, she stepped into action, cleared the traffic efficiently, and got the cars moving again.
Working in a traditionally male field, Liu has worked hard to prove herself with her attitude, always asking her colleagues if they need more help after solving a difficult case. Though her days are filled with drama, her calmness helps keep people cool in a crisis.
Emergency Calls
During the lunchtime break, she's still busy with a walkie-talkie in one hand and a phone in the other, taking an emergency 110 call.
"The caller just entered the shop. His bicycle's lying on the road side. You see that?" Liu is directing a police officer to the scene of an incident in the district.
She then tells the emergency caller: "My colleague is looking for you now, just wait for a while. Need more help?"
As a commander, Liu doesn't have to take the 110 call on her own. But she still insists on sitting in on the emergency switchboard for an hour every day.
"The 110 call is the soul of the command center," said Liu. "We can hear the voices of citizens directly, which makes us feel closer to them."
Now, she's very familiar with the different ring tones on each call desk, as each corresponds to a different region of Minhang District.
She's just like a living map, storing all the roads and neighborhoods of Minhang in her mind.
And at the end of every emergency call, Liu never forgets to ask: "Need more help?" It's just one more demonstration of her commitment to public service.
Perseverance
Just before the Spring Festival, Liu received a call for help -- a little girl was crying at a bus stop. She went to the city from Jinshan by bus with one of her distant relatives and was going back home, but somehow she got lost.
With rain falling heavily outside, she borrowed a cell phone from a stranger who was passing by and called 110.
"Don't worry, child, I'll find your relatives," Liu promised. But that wasn't as easy as it sounds.
The little girl only knew the pronunciation of her relative's name, not the exact written characters. Thus, Liu had to find out hundreds of citizens with names similar to the little girl's in the database and call them one by one.
It was pretty tough work. As time went on, Liu persisted -- until after more than 90 calls, she finally found the right family member, who said: "Oh, I'm so sorry. I'm sheltering from the rain in a shop. Maybe the child got the place wrong. I'm going for her now."
Twenty minutes later, the emergency 110 phone rang again. It was the little girl again, but this time she sounded much happier.
"I found him! Thanks so much! Now I'm leaving for home. Wishing you a happy new year."
At that moment, Liu felt her job extremely worthwhile.
24-Hour Job
After hearing 110 calls, Liu hurried to the city center -- an important conference was waiting for her in the afternoon. While on her way she kept looking outside, even asking her driver to detour a little.
"I shall learn more about city roads," said Liu. "During the Spring Festival, the road situation will be pretty different. If I can keep more in my mind, it will be more convenient and efficient for my work."
In the summer of 2008, when Shanghai suffered a serious rainstorm, most of the city traffic was in a snarl. One morning when Liu and her colleague were on their way to a meeting, their car was jammed on Yan'an Road. With more and more cars blocked, some drivers became impatient.
With heavy rain outside, Liu wanted to get out of the car and conduct the traffic since she happened to be wearing her uniform.
Her colleague tried to persuade her not to. "You're not traffic police. You can't solve the problem. Just call the traffic police."
"No, the traffic police will be held up on the way here," Liu said. "No matter whether it works or not, we standing here so we might as well give some hope to all the drivers here."
With that, she stepped into action, cleared the traffic efficiently, and got the cars moving again.
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