Hotline helps residents get problems resolved
August 27, 2011, Saturday
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Print Edition
Print Edition
MINHANG'S 24-hour service hotline received 24,756 complaints and suggestions related to residents' daily lives and the environment they live in the first seven months since it started last January.
District officials said 7,979 of the 8,443 complaints taken by the hotline were successfully resolved. Complaints range from noise disturbances to illegal business activities, from construction malpractices to clandestine abodes.
The hotline, at 962-000, has become a platform of sorts for information flows between the community and the government. It is linked with 34 service hotlines in 52 administrative departments, covering such areas as urban construction, communications and environmental management.
Specific complaints and suggestions are transferred to relevant departments as quickly as possible to demonstrate the district's commitment to serving the people. The district is aiming for each complaint to be handled within seven days.
Take one example. A resident complained earlier this year about a neighbor at the Huali Jiayuan residential community on Chunshen Road who was building an illegal sunroom on a public balcony. The call was transferred to the district's real estate management authority, which sent a staff member out to visit the neighbor and persuade him to take down the illegal structure. The problem was solved in less than a week.
For illegal medical practices, which draw a large number of complaints, the district's health bureau has swooped on suspected sites and meted out punishment.
There are rewards for those who snitch on illegal business activities that pose a threat to public health and safety. More than 600 callers received cash payments ranging from 50 yuan (US$7) to 300 yuan in the first half of this year.
The hotline helps integrate different authorities to pool their efforts in tackling issues in urban management, said an official in charge of the hotline.
About 36,000 staff members working in district urban management are linked to grassroots neighborhood committees.
Officials who fail to respond quickly and effectively when problems are reported run the risk of having points knocked off their annual personnel evaluations.
District officials said 7,979 of the 8,443 complaints taken by the hotline were successfully resolved. Complaints range from noise disturbances to illegal business activities, from construction malpractices to clandestine abodes.
The hotline, at 962-000, has become a platform of sorts for information flows between the community and the government. It is linked with 34 service hotlines in 52 administrative departments, covering such areas as urban construction, communications and environmental management.
Specific complaints and suggestions are transferred to relevant departments as quickly as possible to demonstrate the district's commitment to serving the people. The district is aiming for each complaint to be handled within seven days.
Take one example. A resident complained earlier this year about a neighbor at the Huali Jiayuan residential community on Chunshen Road who was building an illegal sunroom on a public balcony. The call was transferred to the district's real estate management authority, which sent a staff member out to visit the neighbor and persuade him to take down the illegal structure. The problem was solved in less than a week.
For illegal medical practices, which draw a large number of complaints, the district's health bureau has swooped on suspected sites and meted out punishment.
There are rewards for those who snitch on illegal business activities that pose a threat to public health and safety. More than 600 callers received cash payments ranging from 50 yuan (US$7) to 300 yuan in the first half of this year.
The hotline helps integrate different authorities to pool their efforts in tackling issues in urban management, said an official in charge of the hotline.
About 36,000 staff members working in district urban management are linked to grassroots neighborhood committees.
Officials who fail to respond quickly and effectively when problems are reported run the risk of having points knocked off their annual personnel evaluations.
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