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May 25, 2010

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Be vigilant with cards

VELVET Lounge, one of the city's most popular night clubs among expats, is in the spotlight after an expat worker said it double-charged him on his credit card.

The worker clarified it was only a mistake by the lounge staff, but still many expats are raising concerns about potential credit card scams, such as when being asked to enter a PIN twice.

A post entitled "How to protect yourself from evil businesses in China double-charging your credit card" has attracting over 1,700 views since being posted on last Thursday.

Nick Taylor, an expat living in Shanghai, said he was charged twice for drinks at Velvet Lounge last Wednesday night.

He said he entered the PIN to pay by credit card, but a staff member asked him to enter it again as it didn't work.

Taylor was vigilant as he used a bank text service to notify him when he made a transaction, and the bank texted him twice saying a payment had been made.

Yesterday Taylor said he had already re-edited his original story after talking with the lounge staff and said it was not a scam but "an honest mistake" by the bar staff.

"The lounge had made apologies for their mistake and had given the money back to me," he said.

Amanda Ye, assistant manager of Velvet Lounge, said the incident was purely a problem of the point-of-sale machine. "It's because the 'card accepted' report from bank was delayed (that the customer was requested to enter the PIN twice)," she said. "It's a common problem."


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