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March 21, 2013

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Consumers say gym gave no refunds after closures

TERA Wellness Club in Shanghai has been accused of rejecting consumers' requests for refunds after the sudden closure of one of its outlets and a swimming pool inside another outlet.

A woman surnamed Qian said she spent more than 16,000 yuan (US$2,580) buying 75 fitness courses at one of the gym's outlets on Huaihai Road M. last year, but the store was shut down suddenly in January. She had asked for a refund for the remaining courses, but had not received the money, the Xinmin Evening News reported yesterday.

Qian said she was told by staff members of the club that they would contact her on details of the refund, but she had not received any reply after two months.

A man surnamed Zhang said he spent more than 3,000 yuan buying a card from one of the gym's outlets inside the Cloud Nine Shopping Mall in Changning District in 2011.

The card allowed him to use gym facilities at the outlet, including its swimming pool. The gym's swimming pool was shut down last year and Tera Wellness promised to give Zhang a refund of 700 yuan.

However, staff members of the outlet gave him different stories, he said, either asking him to wait or saying the period for a refund had expired, the newspaper reported.

The gym club said it had started to resolve the problems, the newspaper reported. Tera Wellness said it had contacted Qian and will offer a refund. If Zhang's request for a refund is confirmed, he will get it, the club said.


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