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January 7, 2013

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Courier in trouble over kicking, tossing parcels

A SHANGHAI company that is one of the country's leading courier firms has been warned by China's postal authority after its staff was shown in an online video kicking and throwing parcels, the authority said yesterday.

STO Express agreed to make changes at its branch offices and has submitted a report on how it will tighten its management, the State Post Bureau said on its website yesterday. The bureau late last month began investigating the company, which was disciplined in a similar case two years ago.

In the clip, 10 workers throw parcels around. Each package, including those marked fragile, was dropped more than three times as staffers laughed.

The state bureau said it determined the footage was recorded at the firm's Nanyang branch in central China's Henan Province. The branch has agreed to compensate the owners of the parcels that were treated roughly, according to the bureau.

Shanghai Postal Administration officials summoned the firm's manager and warned that abuse of parcels would garner severe punishment for violating customers' rights, according to the bureau.

The manager also was warned over reports the firm leaked customer information, the bureau added.

"I'd like to admit that the company still has many improvements to make, especially on regulating and supervising the staff," a senior official surnamed Jin with STO Express said yesterday.

It was the second time that the firm was punished for the same thing. Its Jinqiao branch in the Pudong New Area was fined 60,000 yuan (US$9,630) and told to halt work for a month in January 2011 after a similar video aired.


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