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August 27, 2010

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Internet exposure calms abusive Metro passenger

AN abusive Metro passenger has changed her ways after a video recording made its way on to the Internet.

The young woman had sworn at staff, even hitting one of them, when they tried to prevent her sneaking through the barriers on several occasions. But another passenger recorded her antics and posted the video online.

The middle-aged woman had been in the habit of sneaking out at Tangqiao Station on Line 4 since May to deliver items to her mother who lived nearby.

The video, which showed her swearing at a female worker and hitting her on July 29, has so far attracted more than 100,000 clicks, and lots of criticism. The worker, in her early 20s, can be seen bursting into tears but not retaliating.

One comment on local news website said she should apologize to the worker, and that her family would be ashamed of her.

Chen Guanghua, a manager with local metro authority, said the passenger would often sneak out at the station and then sneak back in to continue her journey, saving the cost of an extra ticket.

When Metro workers tried to stop her she would yell and swear at them.

But after her Internet exposure, Chen said the woman had expressed regret about her behavior. Now her mother comes to the station to meet her and items are handed over the railings.


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