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Law-enforcement officials who fail to solve hotline complaints face punishment
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Local law-enforcement officials will be punished if they fail to take effective action after residents file complaints through the city's public service hotline "12345," the authority with the non-emergency unified hotline said today.
The city government will approve a new regulation soon to tell officials to take legal responsibility if the problems that the hotline receives — mainly on illegal construction, unlicensed stalls and food-safety issues — fail to be solved in a timely manner, the management office with the government-backed hotline announced.
Some law-enforcement officers have failed to react to the complaints or reacted too slowly and some have even colluded with those being complained to gain profits, an official with the office said.
"It has caused the failure of many illegal constructions to be demolished, or the phenomenon of gambling and group renting could hardly be solved," the official said.
Government officials who should take the responsibility may face criminal charges.
The hotline received about 60,000 complaints last year, a 76 percent increase over 2013. Illegal construction remained the major complaint, accounting for 89 percent of all the calls.
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