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Metros, buses, flights top complaints list
By Lu Feiran |
March 30, 2010, Tuesday
|
Online Edition
Online Edition
LONG-DISTANCE buses, public transport and public sanitation topped a list of dissatisfied users in the latest survey of satisfaction with Shanghai services, said the National Bureau of Statistics today.
Electrical services, customs and entry-exit inspection and quarantine were the public services voted the most satisfactory, the bureau said.
The survey covered 37 service industries in the city through interviewing more than 31,000 residents. People rated their satisfaction levels on 10 aspects of daily life, such as office environment, clerks' attitudes and working efficiency, officials said.
Interviewees complained of over-crowded Metro lines in rush hour and slow responses to frequent service glitches.
As for long-distance buses, those surveyed felt that several stations were dirty and disordered, and complained that drivers and conductors acted rudely to passengers.
People also complained of frequent flight delays, which airports and airlines failed to address properly, the survey found.
Authorities in the industries concerned said they will train their staff and try to improve service during the 2010 World Expo.
Electrical services, customs and entry-exit inspection and quarantine were the public services voted the most satisfactory, the bureau said.
The survey covered 37 service industries in the city through interviewing more than 31,000 residents. People rated their satisfaction levels on 10 aspects of daily life, such as office environment, clerks' attitudes and working efficiency, officials said.
Interviewees complained of over-crowded Metro lines in rush hour and slow responses to frequent service glitches.
As for long-distance buses, those surveyed felt that several stations were dirty and disordered, and complained that drivers and conductors acted rudely to passengers.
People also complained of frequent flight delays, which airports and airlines failed to address properly, the survey found.
Authorities in the industries concerned said they will train their staff and try to improve service during the 2010 World Expo.
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