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Public hospitals told to further improve service

A third-party survey showed that public hospitals received an 89.58 percent satisfaction rating for their outpatient services and a 96.08 percent rating for inpatient services. The Shanghai Health and Family Planning Commission pledged to address problems reflected in the survey.

Problems that drew most complaints include filthy toilets, crowded waiting areas, poor food, and random fee charges.

The commission will take following measures to improve the service of public hospitals:

-- More toilet cleaners and more toilet space for women;

-- A uniform system for making clinic appointments with an emphasis on family physicians’ referral;

-- More food choices for patients to select according to prices;

-- Hospitals must publish their fees and prices on electronic screens and billboards;

-- Hospitals must provide TV and other electronic media for patients to watch or read;

-- A quality control network to oversee daily operation of hospitals and train their staff;

-- Promoting good manners through role models.


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