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Shanghai's sights fail to thrill tourists

A RECENT survey shows that only 53 percent of tourists were satisfied with Shanghai's attractions – but that's still a 20 percent rise from 2007, the city consumers' watchdog said today.

A total of 2,000 tourists filled out surveys covering dining, accommodation, transport, shopping, sightseeing and entertainment in August.

The Shanghai Commission of Consumers' Rights and Interests Protection found that 42 percent of those surveyed thought that facilities in Shanghai were "just so-so," and another five percent were not satisfied.

The commission and Shanghai Tourism Administration also organized 70 volunteers to experience the city's tourism facilities. They found restaurants with bad hygiene in restaurants at scenic spots, terrible service by waiters, confusing signs at attractions, and difficulty finding buses at sightseeing centers.

The commission suggested the administration should enhance staff training at scenic spots, restaurants and entertainment venues to improve their service for tourists. Transport signs should also be clearer.


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