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Survey uncovers woes

PEOPLE who jump queues are the biggest headache for Expo visitors, followed by jostling and bumping, smoking and littering, according to a survey released yesterday by Shanghai's statistics authority.

Most survey respondents urged the Expo organizer to introduce more entertainment for people waiting in long lines, such as performances or broadcast video and audio programs, to help them kill the hours.

More than half the respondents said they had seen bad manners among Expo visitors, including 11 percent who reported occasional lapses in behavior. People lying on lawns around the site were also a big problem for other visitors, the survey responses said.

Shanghai Statistics Bureau received responses at the site from 500 visitors over 18 years old, close to 80 percent of whom lived outside the city.

Enter pavilions

Visitors stayed at the Expo site for 10.3 hours and visited 6.4 pavilions a day on average. During the test operation, people stayed for six hours and visited only 2.7 pavilions.

About 97.4 percent of visitors lined up for more than 15 minutes to enter pavilions.

Visitors suggested the pavilions add some performances or play some music at the waiting areas.

They mostly needed updated information about crowd flows around the Expo site, including numbers lining up at popular pavilions. More traffic information and performance schedule calendars were also in demand.

Visitors also suggested setting up more chairs and drinking points around the site and providing hot water.

The Expo organizer will continue improving services at the Expo, including upgrading thunder and wind protection facilities for the looming rainy and windy season, said Ding Hao, deputy director general of the Bureau of Shanghai World Expo Coordination.

About 60.4 percent of visitors confirmed they would visit the Expo again, including more than half saying they would come more than twice.

About half the visitors were company employees, while 12 percent were undergraduates. About 10 percent were from government organizations.

More than 80 percent of visitors were 18 to 44 years old. Females seem more interested in the Expo than males, as they account for about 53 percent of visitors.

The China Pavilion is the most popular, with the Japan Pavilion ranked second for its high-tech exhibits.

The Saudi Arabia Pavilion, with queues lasting more than five hours, is the third most popular, the survey found. Its major attractions were the 4-D movie and its outstanding appearance.

France and Germany pavilions are the fourth and fifth most visited.

Before the Expo opened, the USA Pavilion was the most popular according to an online survey that nearly half of Chinese visitors said they would like to visit, followed by the France and United Kingdom pavilions.


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