Unified hotline will ease path to city services
By Dong Zhen |
May 24, 2012, Thursday
|
Print Edition
Print Edition
SHANGHAI locals will soon be spared the trouble of finding the right hotline number among hundreds after the city opens an integrated government service at the end of September with an easy-to-remember number: 12345.
The new hotline will respond to various consultations about daily life - from questions regarding government policies and regulations to traffic consultation and shopping complaints.
There are more than 230 hotlines in Shanghai. Some residents have complained that they are often declined after getting connected and redirected to another hotline to address a problem. The segregation of functions among the many hotlines is difficult to understand.
For foreigners, the problem is compounded by the limited English support on such platforms. Some foreign residents told Shanghai Daily that they would rather ask their Chinese friends to help them instead of struggling to find out the right hotline to phone.
The 12345 hotline will offer English service, according to the government office preparing the program. But it will take a longer time for the English-speaking operators to complete training, so they are expected to start service a short time after the hotline's launch, officials said without detailing a schedule.
The new hotline will respond to various consultations about daily life - from questions regarding government policies and regulations to traffic consultation and shopping complaints.
There are more than 230 hotlines in Shanghai. Some residents have complained that they are often declined after getting connected and redirected to another hotline to address a problem. The segregation of functions among the many hotlines is difficult to understand.
For foreigners, the problem is compounded by the limited English support on such platforms. Some foreign residents told Shanghai Daily that they would rather ask their Chinese friends to help them instead of struggling to find out the right hotline to phone.
The 12345 hotline will offer English service, according to the government office preparing the program. But it will take a longer time for the English-speaking operators to complete training, so they are expected to start service a short time after the hotline's launch, officials said without detailing a schedule.
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