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Disney looks to ease overcrowding
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SHANGHAI Disney Resort will improve services for guests at popular attractions after the official opening tomorrow, said management.
The resort identified several problems, the main one being overcrowding at some attractions, during its trial operation from May 7 to June 11 and is taking measures to address them, said Philippe Gas, general manager of the resort.
“We will increase the capacity to allow increasing volumes of people going through our attractions rapidly,” Gas said.
To make the inevitable long queues more bearable, the resort will arrange entertainment to help people pass the time and “cast members” will offer drinking water to guests, he said.
The resort has also launched a mobile phone application to tells guests how long they will have to queue for attractions.
Gas said most of the invited guests praised both the attractions and performances, and stated in questionnaires that they were satisfied with their experience.
However, many guests commented that they had to wait far too long to see several attractions, which the resort has declared a “top priority.”
For instance, people have to wait for around three hours for Soaring over the Horizon at the Adventure Isle, which proved to be the most popular attraction during the trial operation.
“Everybody wants to do the same thing at the same time,” Gas said.
Meanwhile, the first Mandarin production of the popular Broadway musical The Lion King was staged for members of the media and invited guests.
It will be performed for the general public at the 1,200-seat Walt Disney Grand Theater in Disneytown from tomorrow.
There will be one evening performance a day from Tuesday through Friday, and two performances on Saturdays and Sundays.
On the transport front, two theme trains featuring Disney characters are ready to serve park patrons.
They will depart from the Disney Resort and Luoshan Road stations at noon tomorrow, the local Metro operator said.
Riders will be greeted by giant stickers of famous characters, including Mickey, Minnie and Donald Duck, on the interior walls when they board.
The two trains will be the only ones servicing the last four stations on Line 11: Luoshan Road, Xiuyan Road, Kingpin Highway and the Disney Resort. Another two trains will be added to increase capacity in the future, said the operator.
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