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March 31, 2010

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Home » Metro » Public Services

Bus, Metro rate low in survey

THE public gives low marks to long-distance buses, public transport and public sanitation, according to a recent survey of local services.

On the other side of the spectrum are the agencies in charge of the power supply, customs and exit-entry inspection and quarantine. They topped the "most-satisfactory" list.

The survey covered 37 service industries in the city through interviews with more than 31,000 residents.

People were asked about 10 aspects of daily work life, including their office environment, clerks' attitudes and working efficiency.

They complained of over-crowded Metro lines in rush hour and the slow responses of Metro managers to train delays and shutdowns.

When it came to long-distance buses, people complained that some stations were dirty and messy, and that some drivers and conductors were rude. People also complained of sloppy-looking booths on the streets.

Compared with previous surveys, people's satisfaction level decreased for three industries: long-distance bus service, real estate, and air travel, the survey showed.

Authorities in the criticized industries said they will train their clerks and try to improve service. For example, the two local airports will provide emergency instructions to passengers who miss a flight. And Wi-Fi service will cover both airports, officials said.

Taxi companies said they will provide bilingual service and cabbies will help carry luggage in transport hubs.


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