Home » Metro » Public Services
Bus, Metro rate low in survey
By Lu Feiran |
March 31, 2010, Wednesday
|
Print Edition
Print Edition
THE public gives low marks to long-distance buses, public transport and public sanitation, according to a recent survey of local services.
On the other side of the spectrum are the agencies in charge of the power supply, customs and exit-entry inspection and quarantine. They topped the "most-satisfactory" list.
The survey covered 37 service industries in the city through interviews with more than 31,000 residents.
People were asked about 10 aspects of daily work life, including their office environment, clerks' attitudes and working efficiency.
They complained of over-crowded Metro lines in rush hour and the slow responses of Metro managers to train delays and shutdowns.
When it came to long-distance buses, people complained that some stations were dirty and messy, and that some drivers and conductors were rude. People also complained of sloppy-looking booths on the streets.
Compared with previous surveys, people's satisfaction level decreased for three industries: long-distance bus service, real estate, and air travel, the survey showed.
Authorities in the criticized industries said they will train their clerks and try to improve service. For example, the two local airports will provide emergency instructions to passengers who miss a flight. And Wi-Fi service will cover both airports, officials said.
Taxi companies said they will provide bilingual service and cabbies will help carry luggage in transport hubs.
On the other side of the spectrum are the agencies in charge of the power supply, customs and exit-entry inspection and quarantine. They topped the "most-satisfactory" list.
The survey covered 37 service industries in the city through interviews with more than 31,000 residents.
People were asked about 10 aspects of daily work life, including their office environment, clerks' attitudes and working efficiency.
They complained of over-crowded Metro lines in rush hour and the slow responses of Metro managers to train delays and shutdowns.
When it came to long-distance buses, people complained that some stations were dirty and messy, and that some drivers and conductors were rude. People also complained of sloppy-looking booths on the streets.
Compared with previous surveys, people's satisfaction level decreased for three industries: long-distance bus service, real estate, and air travel, the survey showed.
Authorities in the criticized industries said they will train their clerks and try to improve service. For example, the two local airports will provide emergency instructions to passengers who miss a flight. And Wi-Fi service will cover both airports, officials said.
Taxi companies said they will provide bilingual service and cabbies will help carry luggage in transport hubs.
- About Us
- |
- Terms of Use
- |
-
RSS - |
- Privacy Policy
- |
- Contact Us
- |
- Shanghai Call Center: 962288
- |
- Tip-off hotline: 52920043
- 沪ICP证：沪ICP备05050403号-1
- |
- 互联网新闻信息服务许可证：31120180004
- |
- 网络视听许可证：0909346
- |
- 广播电视节目制作许可证：沪字第354号
- |
- 增值电信业务经营许可证：沪B2-20120012
Copyright © 1999- Shanghai Daily. All rights reserved.Preferably viewed with Internet Explorer 8 or newer browsers.
