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September 15, 2010

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Home » Metro » Public Services

Hongqiao T2 raises standard of service, business

AIR travelers can now enjoy convenient snacks and drinks at the new terminal, T2, at Hongqiao International Airport with more shops and restaurants opening, the city's airport authorities said yesterday.

Commercial outlets at T2 are now spread over 12,000 square meters, which is almost double that at the airport's old terminal.

Jin Dexiong, deputy general manager of the airport, said "the business areas are expected to grow by 50 percent or more next year."

The new outlets feature upscale brand-name shops and restaurants, offering food and goods at the same price as their downtown locations, said officials with the Airport Authority, the operator.

"We will ensure that prices are fair and those who set higher prices will be punished," said Jin.

According to the Airport Service Quality survey conducted by the Airport Council International in the second quarter, Hongqiao ranked 19th for airport restaurant service and price among the world's 146 surveyed airports. In 2009, the airport was listed beyond 100.

Jin added the operator is open to receiving complaints if customers find food they buy from chain stores is more expensive than that sold at the same eateries downtown.

In the past a bowl of noodles would even cost 55 yuan (US$8.15) at restaurants in the old terminal.

Higher rents inside terminals usually mean higher prices. But that's changing at Hongqiao International Airport.

Officials said they have opened some convenience stores and fast-food chain restaurants, which account for up to 50 percent of the new businesses, at the terminal.

The airport operator talked with business owners to reduce their rent in order to reach a "win-win situation."

Most of the shops have reported profits since the new terminal opened in March, Jin revealed.

The city tied up with Hong Kong last year in establishing a 100 million yuan joint venture to upgrade the management of Hongqiao International Airport, with business service being a crucial part.

T2 is expected to handle 30 million passengers a year.


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