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Metro riders to get refund for delay under new rules

METRO passengers can get a refund if their train is delayed for more than 15 minutes and those who use others' senior citizen cards and fake certificates to cheat for free ride will be punished and blacklisted, according to revised Metro Operation Regulations pending congress approval.

Passengers can ask for refund with their tickets or transport cards if the train stalled for over 15 minutes due to a breakdown. The Metro operator must also provide a delay testimony for commuters, according to the new regulations submitted to lawmakers today.

Currently, Metro passengers can only get a delay testimony after a train breaks down.

"Local commuters are pressing the Metro operator to improve its service with timely information and quick response in the event of an accident," said Sun Jianping, director of the Shanghai Transport and Port Administration.

Shanghai currently has 12 Metro lines in operation, totaling 488 kilometers. The Metro system will serve about 8 million people a day by 2015, nearly half of the city's public transport users, Sun told lawmakers today.

Ticket evaders will be fined 10 times the highest ticket price (9 yuan) when caught and their borrowed senior citizen cards will be confiscated. Those who use fake certificates will be handed over to the police, according to the new regulations.

Ticket dodgers who jump over or slip under ticket turnstiles will be fined five times the highest ticket price. Their identities will be put on a blacklist linked to the city's personal credit system, the authorities said.

The credit system was introduced this year to fight ticket evaders and those running traffic red lights. Those who are blacklisted in the system will find it hard to get loans, employment or government-subsidized housing, officials said.

More than 100,000 ticket evaders were caught last year and fined about 500,000 yuan in total, the officials added.


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