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July 15, 2011

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New trip to Japan for ditched tourists

TOURISTS who were abandoned by their guide before boarding a plane for Japan on Wednesday will get a better tour next month plus cash compensation, the tour group organizers said yesterday.

The Shanghai New Comfort International Travel Co. finally reached the tour guide, Shen Xiongfei, who told the agency that he lost control at the airport after "having a fight with his family," so he left the airport in a rage.

"We tried to communicate with him, but his psychological condition didn't make it easy," said Xu Yifeng, general manager of the travel agency.

The 25-member group, including 23 tourists and two agency workers, planned to go to Japan for a four-day trip. But when they arrived at the airport on Wednesday morning, the guide had disappeared with all of the group's passports. Later, a man claiming to be the brother of Shen's wife showed up, claiming that Shen went missing after quarrelling with his wife.

The Shanghai Tourism Administration and the agency looked for Shen but made no contact until midnight.

"He gave us a call from a relative's home," said Xu. "He said he lost control after having some family matters."

According to the travel agency, tourists will see their original package upgraded to a six-day one and it will start on August 24.

They will also receive compensation of 1,800 yuan (US$277) each, accounting for 60 percent of their package price, plus a 200 yuan traffic subsidy for them to get back to the downtown area from Pudong International Airport.

For those who are not willing to complete the trip, a full refund will be made together with the cash compensation and traffic subsidy.


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