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January 18, 2012

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Home » Metro » Public Services

Upgrades in shops, restaurants at Hongqiao Airport T2 promised

AIR travelers can enjoy more discounts at shops and stores at Hongqiao International Airport's Terminal 2 this year as the airport operator tries to upgrade services and cooperate more with the shop owners.

The operator, Shanghai Airport Authority, said yesterday that the stores and restaurants inside T2, which have seen sluggish business, will "conduct more passenger-oriented activities during holidays." The retail units promised buyers can return goods unconditionally.

New stores will be seen at the terminal, which was put into use in 2010.

The airport operator says it will enhance the management since the airport has been run by a joint venture of Shanghai Airport Authority and its Hong Kong counterpart since 2009.

To further facilitate passengers' transfer from flights to high-speed rail next door at the Hongqiao Railway Station, the airport has opened a window selling train tickets inside the terminal this year, said the airport official, Chen Sheng.

Bullet train tickets can be purchased at the F17 window at the F check-in counter.

The city's legislative body is revising airport-management regulations, with an emphasis on reasonable prices and stronger monitoring as the stores at the airport were found offering food with much higher prices years ago. The Hongqiao airport handles more than 30 million passengers a year.

More foreign travelers are using the airport. In the first week of the Spring Festival rush that started on January 8, the airport exit and entry authority reports that 50,000 travelers left and entered China at the airport, a 20 percent increase over last year.

Hongqiao airport won the Most Improved Airport award in the World Airport Awards 2011 after the operator improved services like providing free wireless Internet access in terminals, lowering food prices and introducing more duty-free shops. This was based on Skytrax survey results from 11.38 million questionnaires completed worldwide. But passengers said the airport still lags in providing toilets, lounges and restaurants.

The airport came under heavy criticism that prices in some restaurants were much higher than their outlets downtown. Businesses promised to lower prices so that they are the same "throughout the city."


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