Related News
Airline to pay over delayed luggage
By Xu Fang |
February 12, 2009, Thursday
|
Print Edition
Print Edition
CHINA Eastern Airlines has been ordered to refund half the cost of a round-trip ticket to a passenger whose luggage was delayed for one and a half months.
The Changning District People's Court also ruled that the airline pay compensation of about 1,000 yuan (US$146) for the loss of property from his luggage.
The passenger, a businessman surnamed Tang, booked a round-trip between Paris and Shanghai from China Eastern last July in Paris. The ticket price was 813.77 euros (US$1,053.62).
On September 7, he arrived at Shanghai Pudong International Airport on schedule. But his luggage didn't. Tang reported the loss before leaving the airport.
He didn't get any news about the missing luggage before he was due to return on September 22. During that period he had asked several times for a refund on his return ticket.
Tang said the loss of his luggage prevented him from completing his business in Shanghai and he couldn't return to Paris as scheduled.
The airline finally found Tang's luggage in late October. But a mobile phone was missing and some food had rotted, the court heard.
The airline offered 1,000 yuan in compensation. Tang then sued China Eastern for a refund of the return ticket and 2,000 yuan for his loss.
The court ruled that the airline was guilty of a serious breach of contract as it had failed to find Tang's luggage before the return date on the ticket.
Tang's request for a refund was reasonable, it said.
The Changning District People's Court also ruled that the airline pay compensation of about 1,000 yuan (US$146) for the loss of property from his luggage.
The passenger, a businessman surnamed Tang, booked a round-trip between Paris and Shanghai from China Eastern last July in Paris. The ticket price was 813.77 euros (US$1,053.62).
On September 7, he arrived at Shanghai Pudong International Airport on schedule. But his luggage didn't. Tang reported the loss before leaving the airport.
He didn't get any news about the missing luggage before he was due to return on September 22. During that period he had asked several times for a refund on his return ticket.
Tang said the loss of his luggage prevented him from completing his business in Shanghai and he couldn't return to Paris as scheduled.
The airline finally found Tang's luggage in late October. But a mobile phone was missing and some food had rotted, the court heard.
The airline offered 1,000 yuan in compensation. Tang then sued China Eastern for a refund of the return ticket and 2,000 yuan for his loss.
The court ruled that the airline was guilty of a serious breach of contract as it had failed to find Tang's luggage before the return date on the ticket.
Tang's request for a refund was reasonable, it said.
- About Us
- |
- Terms of Use
- |
-
RSS - |
- Privacy Policy
- |
- Contact Us
- |
- Shanghai Call Center: 962288
- |
- Tip-off hotline: 52920043
- 娌狪CP璇侊細娌狪CP澶05050403鍙-1
- |
- 浜掕仈缃戞柊闂讳俊鎭湇鍔¤鍙瘉锛31120180004
- |
- 缃戠粶瑙嗗惉璁稿彲璇侊細0909346
- |
- 骞挎挱鐢佃鑺傜洰鍒朵綔璁稿彲璇侊細娌瓧绗354鍙
- |
- 澧炲肩數淇′笟鍔＄粡钀ヨ鍙瘉锛氭勃B2-20120012
Copyright 漏 1999- Shanghai Daily. All rights reserved.Preferably viewed with Internet Explorer 8 or newer browsers.
