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April travel complaints up from March

THE city’s tourism quality supervision bureau received 66 written complaints last month, up from 56 in March, but down from 74 in April 2013.

Of the 34 complaints accepted by the bureau, 23 were about overseas travel, up from 21 in March, while 10 were about trips made within China, up from six a month earlier.

The remaining gripe was about a specific, but unnamed, hotel, officials said.

Within the overseas travel group, Australia ranked first with six complaints, followed by South Korea and Bali, with four each.

The majority of complaints were about poor accommodation and schedule changes.

Of the 10 complaints about domestic trips, four related to Yunnan Province and two to Zhejiang Province.

The most common problem concerned unexpected changes to itineraries.


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