Bank ordered to reimburse customer
Print Edition
A SHANGHAI man has won his lawsuit against a local bank after more than 16,000 yuan (US$2,500) was stolen from his account via unauthorized transfers.
The Jiading District People’s Court said yesterday that the bank failed in its duty to protect its customer and should therefore compensate him.
The plaintiff, identified by his surname Zhang, contacted the lender, which was not named, in January after noticing that several withdrawals — totaling 16,200 yuan — had been made from his account, which was linked to a telephone banking service.
Following an investigation it was determined that a person using a phone registered in Nanning, capital of south China’s Guangxi Zhuang Autonomous Region, had contacted the bank and asked for the money to be transferred out of Zhang’s account.
The stolen money was used to top up a mobile phone balance, the court heard.
In its defense, the bank said it had no way of knowing that the person making the call was not Zhang, and that it acted in good faith by allowing the transactions to go through. The court, however, ruled that the account was tied to a single phone — Zhang’s — and that the bank should have refused the requests for transfers made via the Nanning number.
It concluded that the bank had failed in its duty to protect Zhang’s interests and ordered it to repay the missing money.
- About Us
- |
- Terms of Use
- |
-
RSS - |
- Privacy Policy
- |
- Contact Us
- |
- Shanghai Call Center: 962288
- |
- Tip-off hotline: 52920043
- 沪ICP证：沪ICP备05050403号-1
- |
- 互联网新闻信息服务许可证：31120180004
- |
- 网络视听许可证：0909346
- |
- 广播电视节目制作许可证：沪字第354号
- |
- 增值电信业务经营许可证：沪B2-20120012
Copyright © 1999- Shanghai Daily. All rights reserved.Preferably viewed with Internet Explorer 8 or newer browsers.
