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Beauty salon disputes on the increase
By Xu Fang |
January 3, 2009, Saturday
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Print Edition
Print Edition
A WOMAN surnamed Hu is suing a local beauty salon for nearly 80,000 yuan (US$11,724) after she saw none of the promised effects despite spending that sum on treatments.
It was the 16th civil case concerning beauty services that the Xuhui District People's Court accepted last year. Judges say they are receiving an increasing number of such cases.
Of the 16, 10 were related to disputes in contract implementation and the rest were about personal damage, the court said. Hou Rongkang, a senior judge of the court, said that licensed beauty service institutions needed to tell customers beforehand about all possible side-effects and that customers should not easily believe advertising.
Judges said some disputes related to beauty salons without licenses or qualifications which offered low-quality services that caused damage and disfiguration.
A Chinese-American woman selected a series of surgeries including face-lifts, breast augmentation and scar removal, in a beauty salon called Fangfang Lizi. But the muscles in her face became stiffened and felt numb.
She filed a lawsuit for 160,000 yuan plus 30,000 yuan in compensation for mental anguish. The court awarded her a 120,000-yuan compensation.
Customers are also warned about "free" offers. One case involved three women in their twenties who met advertising staff of Aimeizi Beauty Salon on the street and accepted the offer of a free skin test. After the test the beautician suggested a delicate skin service for free. They agreed to have a try on their chins but declined to buy treatment for the whole face as it was too expensive. But the beauticians said they must receive the complete service, otherwise their faces would turn partly white and partly black. The girls spent more than 10,000 yuan on the treatment.
The court ruled the salon had to refund the money.
Other cases involved costumers wishing to terminate contracts since treatment hadn't shown the expected results, judges said.
It was the 16th civil case concerning beauty services that the Xuhui District People's Court accepted last year. Judges say they are receiving an increasing number of such cases.
Of the 16, 10 were related to disputes in contract implementation and the rest were about personal damage, the court said. Hou Rongkang, a senior judge of the court, said that licensed beauty service institutions needed to tell customers beforehand about all possible side-effects and that customers should not easily believe advertising.
Judges said some disputes related to beauty salons without licenses or qualifications which offered low-quality services that caused damage and disfiguration.
A Chinese-American woman selected a series of surgeries including face-lifts, breast augmentation and scar removal, in a beauty salon called Fangfang Lizi. But the muscles in her face became stiffened and felt numb.
She filed a lawsuit for 160,000 yuan plus 30,000 yuan in compensation for mental anguish. The court awarded her a 120,000-yuan compensation.
Customers are also warned about "free" offers. One case involved three women in their twenties who met advertising staff of Aimeizi Beauty Salon on the street and accepted the offer of a free skin test. After the test the beautician suggested a delicate skin service for free. They agreed to have a try on their chins but declined to buy treatment for the whole face as it was too expensive. But the beauticians said they must receive the complete service, otherwise their faces would turn partly white and partly black. The girls spent more than 10,000 yuan on the treatment.
The court ruled the salon had to refund the money.
Other cases involved costumers wishing to terminate contracts since treatment hadn't shown the expected results, judges said.
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