Case of mistaken remittance
By Lu Feiran |
May 26, 2011, Thursday
|
Print Edition
Print Edition
LOCAL consumer rights watchdog said yesterday that consumers have complained about their bank savings being mistakenly remitted to insurance companies, without their knowledge.
A consumer surnamed Huang complained to the Shanghai Commission of Consumers' Rights and Interests Protection that more than 32,300 yuan (US$4,614) in his Industrial and Commercial Bank of China account was found missing when he went to withdraw the money.
The bank told him that the money was transferred to the account of an insurance firm in January.
The problem was that Huang had never bought any insurance product.
Another consumer surnamed Zhang had a similar problem. The Agricultural Bank of China transferred about 1,000 yuan from his account to an insurance company, said the commission.
Officials with ICBC said the mistake was caused by the insurance firm's wrong information.
"They gave us false information, thus we transferred the wrong person's money. The money has been returned to the client," said Huang Kan, a bank official.
The commission said according to contracts signed between insurance firms and banks, the latter don't shoulder the responsibility of double checking a client's information before remitting, which is not reasonable.
A consumer surnamed Huang complained to the Shanghai Commission of Consumers' Rights and Interests Protection that more than 32,300 yuan (US$4,614) in his Industrial and Commercial Bank of China account was found missing when he went to withdraw the money.
The bank told him that the money was transferred to the account of an insurance firm in January.
The problem was that Huang had never bought any insurance product.
Another consumer surnamed Zhang had a similar problem. The Agricultural Bank of China transferred about 1,000 yuan from his account to an insurance company, said the commission.
Officials with ICBC said the mistake was caused by the insurance firm's wrong information.
"They gave us false information, thus we transferred the wrong person's money. The money has been returned to the client," said Huang Kan, a bank official.
The commission said according to contracts signed between insurance firms and banks, the latter don't shoulder the responsibility of double checking a client's information before remitting, which is not reasonable.
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