Complaints about travel companies up fourfold
Print Edition
ONLINE travel services were the subject of 1,900 complaints in the first three months of the year, the Shanghai Consumer Rights Protection Commission said yesterday.
The total was almost four times the figure for the equivalent period of last year and accounted for 80 percent of all grievances related to tourism, it said.
“Just as the market for online travel services has boomed, so too has the number of complaints,” said Tang Jiansheng, the commission’s deputy secretary-general.
Disputes over flight bookings were the most common, with many people complaining about the high penalties imposed for amending or canceling their bookings, he said.
Express delivery companies were also the focus of much public ire in the January to March period.
The number of complaints received about couriers rose 18 percent from last year to 1,909, Tang said.
Many people contacted the commission to complain about the perceived low compensation they were offered for lost or damaged parcels, the official said.
Others reported what they considered to be poor standards of service, he said.
The commission said it received more than 30,000 complaints across all sectors in the first quarter, an increase of 1.4 percent year on year.
The most frequently complained about product groups were home appliances, communication products and clothing, it said.
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