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Consumers reminded to supply parcel values

CONSUMERS were reminded to state the value of any parcels they are posting when they give them to the delivery company. If they don't, said the local consumers' rights watchdog, they will be unable to get a full refund if their parcel never arrives.

Complaints about delivery services have become increasingly frequent this year, said the watchdog.

The latest was heard by Jing'an District People's court last week. The Shanghai Express Service Co was ordered to pay just 208 yuan (US$29) in compensation to the Shenzhen Branch of the People's Insurance Company of China, after losing a parcel of watches worth 159,000 yuan.

The Shanghai Huaguan Watch Co Ltd took out insurance with the People's Insurance Company of China when it sent the watches to Tianjin, using The Shanghai Express Service Co.

When the watches failed to arrive, Huaguan claimed an insurance payout of 159,000 yuan from the PICC.

PICC then sued the delivery company, but since Huaguan had not stated the value of the watches on the delivery contracted, the court said the SESC didn't know about the watches' value and, according to the country's delivery service regulations, it only had to pay compensation of twice the delivery fee.


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