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June 5, 2014

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Change of personal trainers stirs dispute between gym goers and club

A CHANGE of personal trainers has led to a dispute between gym goers and a fitness club in the city’s Hongkou District.

Members of the Kaihong branch of Tera Wellness on Sichuan Road demanded a refund in March after their personal trainers were abruptly replaced.

Tailored fitness plans were disrupted and many members were not satisfied with the new instructors, a member surnamed Fan said.

But members claim they were charged an extra 25 percent management fee to terminate their contracts.

Some 85 members reportedly asked for a refund, with more than 650,000 yuan (US$104,839) involved.

Tera Wellness said four coaches were replaced for breaking regulations, but the 25 percent charge was suggested by members wanting a quick refund.


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