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Local tour operator loses lawsuit to customer

A Shanghai district court has ordered a well-known travel agency to pay nearly 200,000 yuan (US$27,314) to a tourist who sustained lumbar vertebra fracture after she got jolted twice on a tour bus.

Shanghai Spring International Travel Service Ltd should also return 1,925 yuan of tour cost to the victim surnamed Li, the Changning District People's Court judged.

Li, together with her family and a friend, signed a contract with Shanghai Spring in July 2009 to join a six-day group tour to Guizhou Province.

On the morning of August 1, 2009, the group drove to Libo County. Li who sat in the back of the bus was thrown up twice due to the bumpy road. She felt sharp pain in the waist and had to give up the rest of the journey.

Li was later diagnosed of suffering comminuted lumbar vertebra fracture and was classified as disabled.
She sued the tour operator in court after she failed to reach a compensation agreement with the company.

Shanghai Spring admitted Li was injured on the tour but did not accept her compensation request because Li wasn't badly hurt.

The court ruled the travel agency had breached the contract because it didn't guarantee safety of its customer.
Li had the right to seek more compensation if she needed further treatment, the verdict said.


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