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August 12, 2013

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Metro fare refund now available

Local Metro operator said passengers can apply for a fare refund if they were affected by a malfunctioning  Metro Line 1 train, which led to a delay of more than one hour yesterday morning.

The malfunction occurred about 10:20am on a train near People’s Square Station. Shanghai Shentong Metro Group, local Metro operator, said the train was repaired just over an hour later but did not identify the problem.

Trains on the line continued to operate but at reduced speeds and longer intervals. Passengers at affected stations were suggested to transfer to other lines or take other means of transport.

Some netizens joked the trains were suffering heat stroke given the unbearable weather. Some who were affected by the delay left complaints on Shanghai Metro’s Weibo microblog.

“I’ve waited at Hengshan Road Station for more than one hour,” posted a person identified as “lisa”.  “The foreigners next to me are going to miss their flight.”

Shanghai Shentong said affected passengers can apply for a fare refund within seven working days. It is the first time the city’s subway operator has offered refunds for a delay.

According to a new regulation governing subway services, passengers will be eligible for a refund if a Metro train is delayed more than 15 minutes due to a malfunction. The policy is expected to be approved on Thursday.

Passengers can dial 6437-0000 for refund details.



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