Number of complaints rises steeply in 2014
Print Edition
TOURISM, online shopping, culture and entertainment, prepaid cards, education training, automobile and insurance were the hotbeds of complaints last year, the Shanghai Consumer Rights Protection Commission said yesterday.
The commission received 33,069 complaints about online shopping last year, up from 18,664 a year earlier. The number of complaints in the sector accounted for 27.6 percent of all complaints received last year, up from 18.1 percent in 2013, the commission said.
“Complaints about online shopping have risen rapidly due to the fast expansion of online stores, which offer convenience and lots of choice but often have quality problems, lack after-sales service and violate agreements,” said Tang Jiansheng, the commission’s deputy secretary-general.
Fake promotions, unreasonable charges and bogus products also drew the ire of consumers, he said.
Some online shoppers also complained that they couldn’t get a refund despite a new consumer rights protection law.
The commission received 5,825 complaints about tourism last year, up 2,104 from 2013.
Complaints related to ticketing disputes accounted for 53 percent of the total.
A woman in January paid Shanghai-based Spring Airlines 1,200 yuan (US$190) for a ticket from Changbaishan Mountain, Jilin Province to Shenzhen, Guangdong Province, but it was canceled without notice. The woman complained to the commission about the incident.
A man from Shanghai complained that despite buying a ticket from Shanghai to Melbourne from a travel agent in December, he has yet to receive it.
When he contacted the company, he was told that a worker had fled with his money, and that the agent was not prepared to accept responsibility.
The consumer then complained to the commission.
The commission received 2,582 complaints about education and training last year, a rise of 375 from a year earlier.
Foreign language teaching, extracurricular tutoring and driving were the most common areas of complaints. Foreign teaching accounted for 44 percent of all such complaints.
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