Satisfaction guaranteed for city’s online shoppers
Print Edition
ONLINE shoppers will from next year be entitled to a no-questions-asked refund even if they have opened and used the products, the Shanghai People’s Congress ruled yesterday.
The amendment to the city’s consumer rights protection law will be enacted on March 15, 2015, it said.
As long as the product has not been tarnished in any way and is returned within seven days, vendors must provide a full refund, the legislative body said.
An earlier draft of the amendment stipulated that vendors were obliged to pay refunds only if the goods were returned in their original packaging and in a condition that made it possible for them to be resold. This, however, was challenged by consumers on the grounds that it was difficult to define whether a product could be resold or not.
“The law was meant to give online consumers the same rights as people shopping on the High Street, but the ‘resold’ clause weakened it,” said Ding Wei, director of the legislation department.
“For their part, consumers must ensure the products they return are undamaged and not dirty,” he said.
Anyone with a problem about an online purchase can call the 12315 hotline, though they should note that some items, such as perishables, remain excluded from the guaranteed refund list.
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