Traveler cheated by Ctrip
Print Edition
ONLINE travel operator Ctrip has been ordered to pay three times the price of a ticket sold to a customer as compensation for charging him for a flight leg that he neither knew about or boarded, Shanghai No.1 Intermediate People’s Court said yesterday.
The customer, surnamed Han, paid 920 yuan (US$138) to Ctrip for an Eastern Airlines flight that departed on September 3, 2015, from Yunnan Province’s Dali to Kunming.
The fee included a second leg from Kunming to Lijiang on September 7, 2015, but Ctrip made no mention of it on its website.
Also, by not informing Han, Ctrip was able to pocket a refund of 370 yuan from the carrier for the part of the journey that Han didn’t fly, the court said.
In October 2015, Han found out from Eastern Airlines that he had been overcharged and filed a lawsuit, demanding that Ctrip pay him 2,760 yuan, three times the total fee, the court said.
“Ctrip profited from overcharging the unwitting customer, which was cheating,” the court said.
In a recent trial, the court ordered Ctrip to pay Han 1,110 yuan, three times the cost of the second leg, the court said.
In another case involving a traveler, Ctrip was ordered to refund a fee of 27,076 yuan to a local family for failing to ensure that they were informed of the departure time of their flight from Shanghai to the Philippines on February 9, causing them to miss it, Changning District People’s Court said yesterday.
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