Visually impaired praise Metro staff for help
Print Edition
BLIND and other visually impaired Metro users have praised staff at a Line 6 station for accompanying them onto trains and organizing for assistance at their destinations.
Members of the group joked that attentive staff at Lancun Road Station make them feel as though they are visiting dignitaries.
Some of the self-organized group of 20 had rarely ventured out of their homes before and said the service has transformed their lives.
“Some members have become braver and are now willing to go out instead of staying at home,” group leader Tang Fengqin told Shanghai Daily.
“We know that we are protected, at least along Line 6.”
“Imagine the feeling that there’s already a hand reaching out for you when the train arrives and the door opens,” Tang said.
“Some of my friends joke that we’re treated like visiting presidents, as the staff are so considerate and patient.”
Tang first turned to Lancun Road staff for help last July, when society members needed to practice using their white sticks for walking around the city unaccompanied.
“Station manager Dong Min was kind enough to allowed society members to practice walking using their sticks in the station,” Tang said.
Since then, whenever Tang organizes a trip to places like the Oriental Sports Center, Shanghai Library, or Chongming County, she let’s Dong know.
“She informs the destination station staff which carriage we are in, so that we can be met and taken care of,” Tang said.
Dong even designs routes for the group to avoid long transfer corridors or complicated interchange stations.
Line 6, which runs in the Pudong New Area from Gangcheng Road to the Oriental Sports Center, is one of the network’s quieter lines.
“Compared to other lines, Line 6 is not that busy outside rush hour, which allows our staff to offer help,” Dong said.
“When the group reach other stations, my colleagues have also helped.”
A spokesperson for Metro operator Shanghai Shentong praised Dong and her colleagues for their initiative and said that Metro staff try to help visually impaired people when possible.
But this is not always possible at smaller stations as there were fewer staff and they have to remain at their posts, added the spokesperson.
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