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Water bureau, airport target service

PUDONG International Airport and the city's water authority released new service plans yesterday in an attempt to improve customer service.

From June, the airport will provide free electric transportation at Terminal 2 to take elderly, pregnant or disabled travelers to their gates.

Service personnel at local water companies will be required to comprehend simple English and sign language, according to a new service regulation issued by the Shanghai Water Bureau.

The regulation also said water companies should reply to consumers' complaints about mistakes in reading water meters within three days, and get to customers' homes within two hours in the event emergency repairs are needed, and within a day if there are reports of a leaking pipe.

The new regulation also has specific new rules about serving seniors and the disabled, bureau officials said.


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