Fashion website accused of dealing in fake goods
By Hu Min |
November 28, 2012, Wednesday
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Print Edition
Print Edition
A FASHION and luxury products online retailer has been accused of selling fake products, exposing a legal vacuum in supervision of online shopping websites and questionable purchasing by sellers.
The accusation was lodged after a Hangzhou consumer surnamed Gao, who bought a pair of NewbarK shoes and a D&G T-shirt from Shenzhen-based Xiu.com, complained the shoes were broken after a week, and the T-shirt was poorly sewn, Hangzhou Daily reported this week.
"The T-shirt looked like those bought at roadside booths," Gao said. She was told by NewbarK through an email that the shoes were counterfeit. The producer of handmade shoes said it never used a light-colored shoe pad and lining, according to the newspaper.
The brand's women's shoes are priced at 1,399 yuan (US$225) to 2,599 yuan on the website, much lower than those sold at department stores.
The website denied the allegation in a statement, saying all the products it sells are genuine. "We have drawn some similar complaints when there were big orders, but our supply channels are legal and we check each batch of products. Therefore, there should be no problem," said Huang Jing, its chief strategy officer.
But a former employee of Xiu.com who asked to remain anonymous said the company usually did not check every product it sold as it was time-consuming and costly. Also the staff could not tell whether the products are genuine or not for some brands.
Similar complaints were posted on Weibo.com. A Beijing resident identified as qianniuhuamama said she bought a Bottega Veneta wallet at the website, only to find its leather was different from those sold at department stores.
China's Administration for Industry and Commerce has started drafting a law to regulate the online market, with a possible cap on discounts.
The accusation was lodged after a Hangzhou consumer surnamed Gao, who bought a pair of NewbarK shoes and a D&G T-shirt from Shenzhen-based Xiu.com, complained the shoes were broken after a week, and the T-shirt was poorly sewn, Hangzhou Daily reported this week.
"The T-shirt looked like those bought at roadside booths," Gao said. She was told by NewbarK through an email that the shoes were counterfeit. The producer of handmade shoes said it never used a light-colored shoe pad and lining, according to the newspaper.
The brand's women's shoes are priced at 1,399 yuan (US$225) to 2,599 yuan on the website, much lower than those sold at department stores.
The website denied the allegation in a statement, saying all the products it sells are genuine. "We have drawn some similar complaints when there were big orders, but our supply channels are legal and we check each batch of products. Therefore, there should be no problem," said Huang Jing, its chief strategy officer.
But a former employee of Xiu.com who asked to remain anonymous said the company usually did not check every product it sold as it was time-consuming and costly. Also the staff could not tell whether the products are genuine or not for some brands.
Similar complaints were posted on Weibo.com. A Beijing resident identified as qianniuhuamama said she bought a Bottega Veneta wallet at the website, only to find its leather was different from those sold at department stores.
China's Administration for Industry and Commerce has started drafting a law to regulate the online market, with a possible cap on discounts.
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