City community hospitals are fast and cheap
Print Edition
LAST year, we put together a pretty handy guide explaining the different levels of hospitals in Shanghai. From city level, district level, and on to community health centers, you get the lay of the land on how Shanghai’s health institutions are categorized and structured. Since that piece went live, we received numerous inquiries from readers about “community health clinics.” They’re cheaper? Faster? Closer to my house? Tell me more, please (particularly about the faster part).
Small clinics, big impact
Shanghai has nearly 250 community health centers, the kind of places designed to handle your sniffles, check your blood sugar, jab you in the arm, and generally keep you from clogging up the ER line at Ruijin Hospital. The idea is simple: decent healthcare, close to home, without the part where you elbow through a thousand other people for an MRI.
These neighborhood centers aren’t just glorified clinics; however, don’t let the name fool you. Over the past decade, Shanghai has been quietly bulking up its services — general practice, chronic disease management, vaccinations, rehab, dental, the odd basic surgery, infectious disease prevention, health check-ups, and even hospice care. Basically, if it doesn’t require a top-level cardio-thoracic team and a room full of beeping machines, they’re working on it. And if you want to see most clearly how Shanghai’s investment in healthcare is most visible, many of these community centers now have the latest machines and gadgets, and are renovated pretty nicely to boot.
Get your own GP doctor
One of the perks is that you can actually “sign” with a GP at your local center, making them your go-to medical person. That means better continuity of care, more personalized advice, and someone who remembers that your cholesterol problem isn’t caused by hotpot but by your family tree.
To keep people from stampeding straight to the big-name hospitals, the Health Commission is now trialing a system where half of the outpatient slots at major hospitals get pre-allocated to community centers for online booking, five days in advance. Your GP acts as the gatekeeper: they do your initial evaluation, then decide if you really need a senior specialist, and if so, they’ll book you into the right doctor’s schedule — regular, specialist, or the well-regarded VIP clinics of Shanghai
Broken Mandarin
“We’ve got cooperation with the city’s top hospitals and specialists, who come by regularly to see patients here,” says Dr Zhang Ningjie, a GP at the Dapuqiao Community Health Center in Huangpu. “So you can actually get high-end medical care without leaving the neighborhood.”
And for foreigners worried about stumbling through a check-up in broken Mandarin: relax. “We have bilingual volunteers, many of our doctors speak English, and we’re working on making the process smoother for expats,” Dr Zhang adds.
In fact, the city is pushing everyone — locals and expats alike — to sign up with a GP. “Expatriates can receive the same treatment as residents,” says Jin Ying, president of the Dapuqiao Community Health Center and also a deputy to the Shanghai People’s Congress. “We already see many foreign patients here, and we encourage them to establish a long-term relationship with their GP for regular, tailor-made care.”
Case in point: Jacob Aldaco from the US. He’s become something of a regular. “I’ve had rehab, dental, and TCM services here,” he says. “Originally, I would go to Ruijin Hospital because it was right down the street from where I live. A very, very good hospital. Once, after having surgery on a broken ankle, a friend of mine suggested I check out Dapuqiao Community Center because it was also near my house, because they had an entire floor for this type of bone fracture rehab, and because it was less busy, it was easier to schedule appointments. I went and the time between registering and seeing a doctor was literally 10 minutes. It was so fast. And ridiculously cheap. I had a young doctor who wasn’t afraid of using translator apps, so there were no awkward communication pauses. It was smooth,” Jacob said.
On his last visit, he had his blood pressure and glucose checked, got some traditional Chinese medicine for a chronic sleep issue, and rehabbed a stiff thumb.
“The convenience factor was a big thing. But really, I was surprised by the very very good prices as well. Actually, the price is only one-tenth of that of a private hospital, where I initially had my ankle surgery. The rehab treatment was of the same high quality as that at the private hospital. The doctor was handsome, he spoke English perfectly, and the clinic was equipped with all the modern equipment you’d see at an international hospital anyway, so why not... it was closer to my house anyway. I had received rehab service in an international hospital, which charges 1,500 yuan for a single session, while it is 1,200 yuan for 10 sessions here.” It just made sense to check it out based on my friend’s recommendation.
“I will say, however, the one thing that’s a little bit challenging is to use the online appointment service, as most Chinese people can go online to create an appointment in advance, but foreigners can’t read Chinese. So if health centers have an English version for us to make an appointment, it will be very good,” he said. “Expatriates will be more likely to visit the community health centers. But even so, walking in and registering, I was still able to see the doctor within ten minutes.”
Direct response to patient pleas
At the time Jacob had made the suggestion of re-vamping their online presence, President Jin was simultaneously looking for ways to improve. After the chance interaction with Jacob, President Jin from Dapuqiao said she is considering introducing an English version of the hospital’s website to allow expatriates to make an appointment easily.
“I would be very happy to become the first laowai to sign up to have a GP in Shanghai, looking forward to this,” Jacob added.
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